Centro de Apoyo

Centro de soporte

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Preguntas frecuentes

Where do i download the latest SMART Update file?

Download

Latest GBP SMART Update Package	Latest EUR SMART Update Package

Compatibility

Supported Validators

NV9ST Manufactured since 2016
NV10USB+ Manufactured since 2016
NV200ST Range NV200 Build Revision 30+ Manufactured since 2017

For more information on obsolete validators that cannot be updated, please visit Obsolete Product Notifications on the FAQ section of the Support Hub.

Unsupported Validators

SMART Update is not compatible with the NV9 Spectral Range or NV200 Spectral Range.

NV9 Spectral Range
NV200 Spectral Range

Prerequisites

PC using Windows 8.1 or above
DPS Software
1 x DA3 Handheld Programming Kit (PA03035) – No longer available to purchase
Latest DA3 SMT Firmware
1 x SD Card

Min 2GB SD Card, Class 4. Sandisk, Kingston Technology and Transcend have all been tested. Format must be FAT32.

There may be Class 10 cards that may not function. Sandisk Extreme has been tested and functions.

UpdateV2.bin File
updateST.nv2 File if updating NV200ST or SMART Payout

Setting Up the DA3 and SD Card

1	Extract SMART Update zip to suitable location on PC
2	Place SD Card into PC memory card reader and copy UpdateV2.bin to the root of the SD Card Copy updateST.nv2 onto SD Card also if you intend to update NV200ST or SMART Payout using built in validator card reader.
3	Connect the DA3 to the PC using the Type A to Type B USB Cable and open the DPS software.
4	Select ‘Change DA3 Firmware version’ at the top of the screen.
5	Select Latest SMT firmware, in this example DA310012625526SMT.vps Select ‘Open’
6	Select ‘Yes’ to Update the DA3 Firmware
7	Once Firmware update is complete, disconnect DA3 from the PC.

Programming the Validator

NV9 Range and NV10ST

1	Insert the SD card with the UpdateV2.bin into Slot A on the DA3
2	Connect the DA3 to the validator using the ribbon cable and power it from the 16 way host connector. These connections are labelled on the rear of the DA3.
3	Allow validator to power up and ensure it is in SSP mode. Refer to the Product Technical Manual for instructions on how to put the validator into SSP.
4	Press the Blue Play Button on the DA3 to begin the update. The button will turn Green once the update is complete and the validator will reset.
5	Disconnect the DA3 and re-connect the validator to the host machine.

Update Failures

The Play Button will turn Red if the update is unsuccessful and the BNV MATCH DOWNLOAD LED will blink a sequence code to describe the fail reason.

LED Colour status (Flashes)		Description
Long	Short	Description
1x	2x	No Validator Connection Found	Check Connections
1x	3x	No Valid Download Files Found	Check SD Card Config If the original dataset file no longer exists you will receive this error and the dataset will need to be changed.

NV200ST and SMART Payout

1	Insert the SD card with the UpdateV2.bin and updateST.nv2 into the card reader slot built into the front of the validator.
2	The validator will flash a Yellow and Blue colour sequence during update.
3	Once complete the bezel will go Green.
4	The SD card can be removed and the validator will reset.

Update Failures

The bezel will go red if the update is unsuccessful.

Check SD Card Configuration

If the original dataset file no longer exists you will receive this error and the dataset will need to be changed.

How do I download currency datasets for my validator?

Since the release of the new website, currency datasets are now available to download from each individual Support Hub product page.

Document Sections

Sign up for your account

If you have not registered for your account, please follow the process below.

Accounts registered on the old website are no longer active. A new registration is required for all accounts to access the datasets.

Navigate to the ‘Login’ button at the top right of the website.
Select the link to ‘Sign up now’ at the bottom of the popup box.
Send your verification code to verify your email address. Input your email address and select the button to ‘Send verification code’.
Insert the verification code received to the email address in the ‘Verification code’ box and select ‘Verify code’.
Complete the remaining fields on the Sign Up form. Your password must meet the following criteria: 8-16 characters, containing 3 out of 4 of the following: Lowercase characters, uppercase characters, digits (0-9), and one or more of the following symbols: @ # $ % ^ & * – _ + = [ ] { } \| : ‘ , ? / ` ~ ” ( ) ; .
Select the button to ‘Create’ your account. You’ll be signed into your dashboard when the account is created. Registration can take up to 5 minutes to replicate across the website.

Accessing the Support Hub

All support content, including datasets are now contained within the Support Hub of the website.

Once logged in, navigate to the websites ‘Support Hub’.
Scroll down the page to the ‘Product Support’ section and select the required product.
For the purpose of this document, I will use ‘NV200 Spectral’ as the example.

Accessing the Currency Datasets

Once you have navigated to the required product, select the ‘Datasets’ dropdown.
Here you can filter by currency by selecting ‘All’ in the ‘Choose a Currency’ filter.
Once the currency is selected, the table of currency datasets will be filtered by your chosen currency. In this example GBP.

Viewing the Dataset Information

Each line of the filtered currency table provides the basic information related to that currency dataset.

Version
Firmware
Description

Further information is available by clicking the Information icon of each currency dataset line.

Where available, specimen note images will be included in the dataset information to show accepted note releases.

Downloading the Dataset

Select the Download icon at the end of the dataset line.
Your dataset will be downloaded to your PC ready for the validator update.

What programming equipment do I need to update my Validator?

Below is a list of suitable options for updating validators.

BV20 / BV30 / BV50

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	12vDC

NV9ST / NV10USB+ / NV11ST / CBA9 / CBA11

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	12vDC
CN00392	NV9/NV10 Host Cable	Programming on Windows PC with Validator Manager	12vDC

NV9S / NV11S / NV22S

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	NV11S – 12vDC NV9S / NV22 – 12/24vDC
CN00392	NV9/NV10 Host Cable	Programming on Windows PC with Validator Manager
	Micro SD Card	Field Updates

NV200ST / SMART Payout

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	12/24vDC
CN00214	USB A to USB B Cable NV200ST – CN00397 or CN00398 + WR00147 required for power. SMART Payout – CN00397 or CN00398 required for power.	Programming on Windows PC with Validator Manager
IC02017	SD Card	Field Updates Can be converted to a GBP or EUR Smart Update SD Card.

NV200 Spectral / Spectral Payout

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	12/24vDC
CN00214	USB A to USB B Cable NV200 Spectral – CN00397 or CN00398 + WR00147 required for power. Spectral Payout – CN00397 or CN00398 required for power.	Programming on Windows PC with Validator Manager
IC02017	SD Card	Field Updates

NV4000

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	24vDC
CN00214	USB A to USB B Cable CN00397 or CN00398 required for power.	Programming on Windows PC with Validator Manager
IC02017	SD Card	Field Updates

SH3ST

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit	Programming on Windows PC with Validator Manager	24vDC
CN00214	USB A to USB B Cable CN00389 required for power.	Programming on Windows PC with Validator Manager	24vDC

SH4 / SCS / TSCS

Part No.	Description	Use Case	PSU Requirement
PA03837	IF17 Programming Kit TSCS Hoppers to be updated individually.	Programming on Windows PC with Validator Manager	24vDC
CN00214	USB A to USB B Cable SH4 / SCS – CN00389 required for power. TSCS Hoppers to be updated individually with rev 1 baseplate. 1 x CN00389 required for power with rev 2 baseplate.	Programming on Windows PC with Validator Manager
IC02017	SD Card	Field Updates

Obsolete Product Notification

Notifications

Issued January 2024

The SMART Payout module is being made obsolete/end of life at the start of June 2024. Support will continue for 5 years. The replacement Spectral Payout is already available.

Issued August 2022

We would like to make customers aware of the planned obsolescence of the following ITL products as of Dec 2022. Replacement products are already available.

Product Name	Firmware ID	Dataset Code	Software Support
BV20ST	BV0020	XXX01J	Dec 2025
SMART Hopper 3	SH0003	XXX01M	Dec 2025

Issued July 2020

We would like to make customers aware of the planned obsolescence of the following ITL products as of June 2021. No new currency or firmware updates will be available after this time, repairs and spare parts availability will also cease.

Product Name	Label Identifier	Dataset Code	Manufacture Date
NV9USB+	Blue	XXX01E	Before 2016
NV10USB	Red	XXX011	Before 2016
BV20	Red	XXX012	Before 2016
BV50	Red	XXX013	Before 2016
NV200	BR29 & Below	XXX016	Before 2017
SMART Payout	BR35 & Below	XXX016	Before 2017
SMART Hopper	BR29 & Below	XXX010	Before 2017

Issued September 2019

NV9USB (green label) Obsolescence.

ITL has now ceased support of the NV9USB (green label), this includes currency datasets/firmware and spares. All units in the field will now be over 5 years old. As such ITL has ceased support of the NV9USB green label as of 1st September 2019.

Product Name	Label Identifier	Dataset Code	Manufacture Date
NV9USB	Green	XXX01B	Before 2014

Issued January 2019

BV100 Obsolescence.

ITL will cease production of the BV100 bill validator on the 31st December 2019.

Product Name	Label Identifier	Dataset Code	Manufacture Date
BV100	All	XXX015	Before 2019

Issued January 2014

NV9 / NV10 built between June 2005 and December 2009.

The original NV9 and NV10 units were first produced in June 2005 and replaced by the NV9 USB and NV10 USB in December 2009. Both of these original products will be made obsolete on the 31st December 2014 meaning we will no longer be able to repair or supply parts for these units from the end of the year.

Product Name	Label Identifier	Dataset Code	Manufacture Date
NV9	All Original	XXX019	Before 2009
NV10	All Original	XXX011	Before 2009

Issued April 2011

NV7 & NV8 obsolete notification.

From 1st January 2012 both the NV7 and NV8 bank note validators become obsolete. NV7 & NV8 units will not be accepted for repairs from this date.

Product Name	Label Identifier	Manufacture Date
NV7	All	Before 2007
NV8	All	Before 2007

Issued June 2009

NV4 obsolete notification.

From 1st December 2009 the NV4 bank note validator will be obsolete. Spare parts will no longer be stocked so we cannot guarantee NV4 spares or repairs.