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How MyCheckr Improved SPAR’s Age Check Process

At SPAR Western Downs, ensuring compliance with age-restricted product sales presented significant challenges for the team. With a broad range of products including alcohol, tobacco, lottery tickets, vaping items, and isotonic drinks popular with younger customers, staff faced daily stress managing these transactions.

The core issue stemmed from relying on personal judgment for age estimation. These interactions could be uncomfortable, sometimes leading to disputes that added pressure on employees. Customers often found these checks intrusive or inconsistent, making the experience less pleasant for everyone.

Beyond customer interactions, maintaining regulatory compliance was a critical priority. Local authorities and third-party auditors needed assurance that the store was taking responsible and proactive measures when it came to age estimation. SPAR Western Downs sought a solution that would:

  • Create a more consistent, impartial age-estimation process to aid staff.

  • Reduce confrontational interactions at the checkout. 

  • Improve compliance with legal requirements such as Challenge 25.

  • Be easy to set up and cost-effective to maintain.

The solution

To address these challenges, SPAR Western Downs introduced MyCheckr, an innovative biometric solution designed to simplify and enhance the business’ age-estimation process. Since its implementation in early 2024, MyCheckr has transformed operations at the store.

Here’s how MyCheckr made a difference:

  1. Fair, Consistent Checks: MyCheckr applies the same standards to everyone, removing the need for personal judgment. Customers and staff appreciate the unbiased, consistent nature of the technology.

  2. Less Stress for Staff: By automating this process, MyCheckr eliminated the need for staff to make potentially awkward calls on a customer’s age. This created a calmer, more positive environment for employees and customers alike.

  3. Seamless Setup: Getting MyCheckr up and running was straightforward. If we want to update or change default settings it’s a quick update on the device using our store PC.

  4. Enhanced Customer Experience: Regular customers quickly adapted to the new process, particularly those under 25 who knew to have their ID ready. Transactions were faster and smoother, improving the overall shopping experience.

  5. Regulatory Confidence: With MyCheckr in place, SPAR Western Downs could demonstrate to local authorities and third-party partners that it was maintaining an audit log and actively upholding age-verification laws. The store’s proactive approach inspired confidence and ensured peace of mind.

  6. Cost-Effective Solution: MyCheckr is available at a one-off cost with unlimited age checks and minimal maintenance, with a quick return on investment

The Result

Since implementing MyCheckr, SPAR Western Downs has significantly improved its age-estimation process. Staff stress has been reduced, customer interactions are more positive, and compliance standards are consistently met.

“One of the massive advantages of MyCheckr is that it goes a really long way to showing compliance to local authorities. Once you pay the one-off fee, it’s plugged in, and away you go. And that’s it, no further maintenance costs, with a great team at Innovative Technology providing effective support as and when we require it. It’s a great safety net for the staff as well as the business.”

With MyCheckr, SPAR Western Downs has found an efficient, reliable, and customer-friendly way to manage age-restricted sales. This ensures the store provides a safe and welcoming shopping environment while staying firmly within the law.

Contact our team today to improve the sales of age-restricted goods for workers and customers.

  
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