We’re Innovative…

At Innovative Technology we’re a global market leader in the design and manufacture of cash validation devices and processing services. We’ve over 300 employees at 10 locations across five continents, with around 120 based in our state-of-the-art head office at the Innovative Business Park in Oldham, Greater Manchester.

As a result of our continued international growth and new product development, Innovative Technology is looking for passionate individuals to join our highly-successful, expanding team. If you’re a visionary in your field and unafraid to challenge the status quo, you could be exactly what we need to fulfil our goal of revolutionising the cash handling industry.

At Innovative Technology we strive to be the best at what we do and are proud of our track record of innovation and growth, so it’s great to be recognised for our achievements and success. Recent accolades include The Queen’s Award for Enterprise: International Trade, The Sunday Times BDO Profit Track 100 and being listed in the London Stock Exchange 1000 companies to inspire Britain.

You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with great local amenities and transport links on our doorstep. On-site we’ve modern, open-plan offices, a rapid prototype workshop and development laboratory, which along with our friendly and hardworking culture should help you feel right at home. 

Our Opportunity

This exciting new opportunity is for a proven or aspiring Customer Support Engineer to join our Global Customer Support Team in Oldham. Reporting to the Customer Support Manager, you’ll liaise directly with our UK-wide and European customers to understand and resolve a broad range of communication and set-up issues.

As a natural problem solver you’ll be required to learn and advise on mechanical, electrical and software installations and issues. You’ll be supporting the sales team, investigating problems, responding to calls and emails, and meeting customers (both here in the UK and in Europe), ensuring no two days will ever be the same.

Your role

• Provide excellent customer service and technical support to new and existing customers, with in-depth technical expertise relating to our cash validation and print products and services
• Support the Sales Team in the early stages of new customer relationships, with technical advice, solutions and recommendations
• Utilise conventional test equipment and IT diagnostic software tools to investigate faults, bugs and other issues
• Gain then impart an in-depth knowledge of the entire mechanical, electronic and software product range
• Liaise with the UK based Development Team on recurring issues and product fault trends
• Contribute to developing technical manuals and online support tools
• Regular travel across the UK and Europe

Your Qualifications

• Minimum of HND/HNC in Electronics, Software or Mechanical or related engineering qualifications, is preferred
• Vocational course certification or extensive hands-on commercial experience, as an alternative

Your Skills & Experience

• Experience in a technical support role, ideally second line/customer-facing
• Experience interfacing peripherals to computer hardware
• Excellent communication skills, both spoken and written
• Proven ability to learn about new and complex products and services quickly
• Able to demonstrate analytical and creative problem solving skills
• Ability to produce clear, concise, technical reports
• Deliver training to individuals with varying levels of expertise
• Proven team player
• Full driving licence, for use of the company pool cars

Your Package & Perks

• Highly-competitive salary
• Flexible working hours, to fit around personal commitments and give you time off when you’d like it most (with many of our team finishing at 2 o’clock on Fridays)
• Paid breaks, in our own state-of-the-art open-plan offices, with free hot premium drinks
• 24 days holiday, plus Bank Holidays, for great work-life balance
• Workplace Pension Scheme, with a 3% contribution from us
• Private Healthcare Scheme available for you, and the option to add family members
• Childcare Vouchers and Cycle to Work Scheme
• Free onsite modern gym, staff car workshop and an active social calendar