Innovative Technology Americas, Inc. are pleased to welcome Mel Jones, Technical Support Specialist. Mel has been appointed to provide customer technical support to the organisation’s new and existing customers at a time of significant expansion for their US operations.

Welcoming Mel to the US arm of ITL, James Beswick, Support Manager (RKB) said, “I am delighted to welcome Mel onboard; she is an excellent addition to our team! Working alongside other technical support personnel in the region, she will be responsible for supporting our customers across many vertical sectors in this key US market. With our continued growth, we are expanding our team to ensure we keep delivering the industry leading level of service our customers have come to expect. She will deliver both remote and field-based technical support across our network of customers. Mel has already completed training at our UK head office, which gave her a great opportunity to meet with, and gain knowledge from her UK counterparts.”

Commenting on her new appointment, “I started with ITL in late April after a six-year military tour working onboard US Navy ships in a technical role which included troubleshooting and repairing electrical, electronic and mechanical issues. I have also gained customer support and leadership skills from a previous role in retail. Although this new role is quite different from my background; previous management, organisation, and customer service skills are well suited to this position, and I thrive working under pressure. This is an exciting opportunity for me, and I’m thrilled to be working for such an innovative, global company. I look forward to working with my colleagues worldwide to ensure we continue to strengthen the US team and provide the best-in-class technical support for the growing customer base.”

Innovative Technology Ltd. (ITL) have released their latest next generation compact bill acceptor designed initially for the South American and Southeast Asian markets.  The BV30 bill acceptor is ideal for low value transactions in both amusement, kiosk and vending applications and will replace the BV20.

Boasting improved bill sensing (UV and reflective) & anti-strimming, this unit offers an enhanced level of security. It has an attractive bezel illumination design (RGB options) and offers quick transactions with fast bill to bill processing.

Mustapha Hadj-Ahmed, Sales Director for ITL commented, “This is a greatly enhanced version and direct replacement for our previous BV20 product. The BV30 will still be competitively priced as we  continue to provide bill acceptance technology for the price of a coin mech. Like all of our products, it has the added benefit of free firmware updates which can be downloaded remotely for easy updates, future proofing your cash handling.”

Concluding Mustapha said, “Installing the cost-effective BV30 in amusement or vending machines with low-value transactions can help increase profits by enabling more cash to be taken. Initially available for key countries throughout South America, Southeast Asia, and Southeast Europe, we look forward to working with our customers to bring this product to market and make bill acceptance more secure, quick, and profitable.”

IN THIS BULLETIN: New firmware versions are being released for NV9 Spectral, NV200 Spectral, NV200ST and SMART Coin System. Hardware changes for NV9 Spectral Rev 7.1 and NV200 Spectral Rev 9. In other news, Introducing NV4000 Spectral and MyCheckr installations.

Leading cash handling equipment provider Innovative Technology Ltd. (ITL) are pleased to announce their newest Trading Partner, Eltrade Ltd., based in Bulgaria.

Eltrade Ltd. is a leading, global manufacturer of electronic devices and POS equipment. They provide electronic cash registers, retail software and professionally developed solutions for management of retailers and retail chains.

Sasha Kragulj, Business Development Manager for Central & Eastern Europe said, “I am delighted to welcome Eltrade onboard as our latest trading partner for the region. Eltrade was established in 1994 and over the years they have continually expanded their business and product lines in many sectors including retail, kiosk, parking, amusement and most recently vending and gaming, making them an ideal fit for our business. I am confident that, with Eltrade´s experience and countrywide network of offices with technical and sales support, we will expand our activities and presence of ITL products within the Bulgarian market.”

Commenting on the partnership, Nikolai Prodanov, CEO and company owner of Eltrade said, “The Eltrade team are constantly researching and enhancing our existing product range, according to targeted market needs. We have 120 employees and export our products to 20 countries in Europe and Africa. We know ITL as a global leading provider of cash handling technology and that’s one of the main reasons why we would like to work together.  We are impressed with their flexibility, friendly and cooperative attitude.  Our team will ensure that we continue to provide a first class, reliable service to customers choosing ITL products and look forward a productive future together.”

Concluding Sasha said, “One of Eltrade’s latest product lines, the Eltrade Smart Pay series includes our Spectral Payout and is designed specifically for self-service kiosks for retail outlets. This will be key for expanding our presence in the retail market and I look forward to working with Nikolai to ensure we have a successful partnership for many years to come.”